iStation Terms & Conditions

 

THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL SERVICES SUPPLIED TO YOU BY iSTATION LTD. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSE THEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE SERVICES SUPPLIED BY iSTATION LTD.

These terms and conditions do not affect your statutory rights.

We have the right, at our discretion, to refuse to supply services you order. Repair services are subject to availability. If we do not supply the repair service we will refund any money already paid. We will not be liable for compensation or damages if we do not supply a repair service.

We aim to deliver any service within the timeframe specified usually the same day or within 48 hours; however, service delivery may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.

Please check repaired device on delivery. If your device is delivered damaged, un-repaired or with further faults you must inform us within 7 days of delivery. If you do not inform us within 7 days we shall have no liability for your device said to be damaged/faulty on arrival. This does not affect your statutory rights.

Repaired or non repaired devices must be collected within 30 days of notice, devices not collected will be disposed of and any outstanding costs recovered via a debt recovery agency.

You will only be entitled to the repair service once we have received payment in full. You will be responsible for delivering the device to us.

Every care has been taken in the preparation of our service. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.

We do not accept any responsibility for any website not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.

DATA DISCLAIMER

Customers shall back up all data stored on the device to be repaired before returning or submitting the device for repair.

iStation Ltd does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customers accept full responsibility for customer software and data and iStation Ltd are not required to advise or remind customers of appropriate backup and other procedures.

iStation Ltd will not be liable for any damage caused to other equipment by goods supplied.

iStation Ltd does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.

DEVICE DIAGNOSTICS

A diagnostic fee will be charged if we diagnose a repairable fault and the customer decides not to have the device repaired.

WARRANTY

All parts supplied by iStation Ltd are new, unless stated or requested by the Customer.

Devices repaired by us are covered for a period of 1 Year, Mac SSD & Memory upgrades are cover for a period of 3 years. Both are covered for faulty workmanship of parts and for parts that fail due to manufacturing defects if the same problem re-occurs within 1 year of the original repair (stated on the invoice). This warranty does not cover failure due to “fair wear and tear”, “physical damage”, “damaged glass”, “liquid damage”, “misuse” or “modification”.

Any repair performed on a device under warranty, whereby no fault can be found, or the fault is not covered under warranty (i.e. new fault other non-warranty cause herein stated) a ‘No Fault Found’ fee of £20 may be payable by the warranty holder.

PAYMENT TERMS

iStation Ltd accept the following methods of payment (Cash, Debit/Credit Card & BACS). Payments must be made in full on collection of a repair. Retail prices include VAT at the current rate. Payment for liquid damaged devices must be made prior to repair. Invoice customers payment terms are 7 business days from invoice payment via BACS.

RETAIL SALES RETURNS & EXCHANGES

If you changed your mind and need to return an item, in-line with our returns policy your item(s) are covered by our standard 14 day returns policy which applies to all retail purchases made in store. The item must be

  • Unopened
  • Unused
  • In its original packaging (with the tags, manuals & accessories)
  • In a resalable condition
  • With original proof of purchase

You will also need to return any free items that came with the product.

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.

Exchanges:

Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method. We will require original proof of purchase.

Faulty items:

If your item is faulty, please start by contacting us or call into store to see if we can solve your issue.

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

  • Any device that has been removed from its original packaging
  • Devices that have been personalised (such as engraved)
  • Devices that have been purpose built / tailor-made (such as a Mac with a custom configuration)
  • Software licenses and/or electronic software downloads
  • Software products that have had their seal broken
  • Giftcards

Products that cannot be returned for hygiene reasons:

  • Earbuds
  • In-Ear Headphones
  • Microphone’s

Please do not deface the retail packaging of the product as this may affect the resale value of the product and the value of your refund.

Please note: these are consumer rights only and do not apply to businesses or education purchases.

LOYALTY SCHEME

The Loyalty Scheme is issued by and remains the property of iStation Ltd who reserves the right to withdraw the scheme at any time, alter or amend the conditions of operations of the scheme at any time without notice. We may, at our discretion, replace any advertised reward with a similar reward.To qualify for the loyalty scheme, customers must opt-in to earn rewards on repairs and purchases. Customer loyalty rewards are managed within their own customer record on our repair booking system.

If, after purchasing services on which loyalty points have been awarded, a participant subsequently obtains a refund from us for the services (in accordance with statutory rights), at the time of the refund, the loyalty points awarded on the purchase will be removed from the participants loyalty balance. Similarly, if a participant obtains a refund on services purchased in whole or in part by loyalty points, then all or part of the refund may be given by re-awarding the participant the loyalty points which they used.

We may amend or terminate the Scheme or amend any of these terms and conditions (including the value of loyalty points), at any time. We will use our reasonable endeavour to notify participants one month before termination or amendment (although we have no obligation to do so) by one of the following methods telephone/text/email. Earning or redeeming points will constitute acceptance of the new terms and conditions.

We may, at our sole discretion, refuse to issue loyalty points and may withdraw the scheme from a participant at any time. We may, at our sole discretion remove any or all participants from the Scheme at any time.